Could anyone help me with whatever this is?

[Viv]

So i wanted to have some fun again in 3dxchat but i got this message instead after renewing it;

 

We are unable to complete your order for:

Qty Product  Description                                Price     Discount     Subtotal
1   46840012 3DXChat Membership                     EUR 19.99     EUR 0.00    EUR 19.99

Our automated fraud screening service detected an unusually high risk with processing
your order. There are many factors that can trigger this situation, for example your
bank may have had problems with fraud which unfortunately triggered this for your
purchase although your payment method may be perfectly fine. However, in circumstances
like these, we are unable to process the order on-line and ask that you please call
us at +1-910-792-9100 to place the order or FAX it to +1-910-792-1889. Alternatively,
please feel free to try another payment method or card if that is an option to you.

Please note that your order was declined prior to the credit card charge being
completed.   If an authorization was obtained during order processing the authorization
has been released by BMT Micro and the charge will automatically be removed by
your credit card issuer.

 

I can't even see this order in my BMT account