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My account is hacked or has been infected by a virus

Hacked account virus unable to use avi

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#1 Trisa

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Posted 06 December 2017 - 09:39 PM

PLEASE HELP!~

Today my avatar JasmineMasters shows NO avi info, NO picture, nothing that is mine. Its been hacked. the entire thing is messed up. This has happened to me once before and I ended up paying of a whole new character. I WILL not foot the bill for that again. I Need HELP ASAP. I am due to get married on Friday! Please can you fix it for me????



#2 MariposaB

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Posted 06 December 2017 - 09:41 PM

think you need to contact support

 

http://3dxchat.com/support/



#3 selinaa

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Posted 06 December 2017 - 10:52 PM

seems to be a bug, try to relog, had the same isue today



#4 Veronique

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Posted 07 December 2017 - 12:14 AM

the servers seemed to have issues today... I am sure all the info is still there but just could not be seen.



#5 MikaOne

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Posted 07 December 2017 - 06:19 AM

It's related to the third party dll 



#6 selinaa

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Posted 07 December 2017 - 08:56 AM

It's related to the third party dll 

no i dont think its the dll, had the same issue with the original dll, no hack in game



#7 Leeloo

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Posted 07 December 2017 - 12:43 PM

It's not the third party dll , sometimes the game refuse to show profiles , it's a bug



#8 SniperGirl

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Posted 07 December 2017 - 01:37 PM

Hmm can you even provide screenshots or actual info of why you assumed you were hacked? I remember having some sort of bug that hits me sometimes when I try to view other people profiles or my own profile and it says "Deleted character" not sure if that the one you mean, but you should really provide anything to give people a better idea of what is going on, instead of making everyone presume the real issue here, also viruses don't work that way, just saying.  :rolleyes: 


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#9 Deeborah

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Posted 07 December 2017 - 01:47 PM

Depending on the server or, more often on my own internet connection, it is very frequent to see "deleted character".

I also had one time, when I was looking at the profile of other, I was seeing my own picture.

It mades me nervous before I learnt that it happens so, yes all that is bug to lag issue.

No link to dll.



#10 MikaOne

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Posted 07 December 2017 - 07:01 PM

It's not the third party dll , sometimes the game refuse to show profiles , it's a bug

I said that because I couldnt see anybody or access user made rooms. Replaced the said dll and fixed the bug .



#11 RobT

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Posted 07 December 2017 - 07:13 PM

this bug has been going on for as long as i have played. the black screen is caused by the dll, not this. sometimes if i gift someone via wc it will fix it, other times i just log out of game and back in again and its fine. 




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