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Email Notification for forum messages fails


Oliver Cream

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Yes I agree !

 

On a  similar subject, there is a button "archive conversation". When I click it it says it send a copy of the conversation to my email but I never receive it.

Can you tell me if this function has already worked in the past and is off/broken only now or is it somehting that has never worked ?

 

(on my side I copy my conversation with a print to pdf but it is not very "modern/friendly" to do this ^^)

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This is also preventing people from making accounts. I know two people that were not able to finish making their forum accounts because they never received the verify email. Not sure if it's a glitch or if 3DX is purposely trying to make it harder to create forum accounts?

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Hi guys,

I have just been told by BreeSummers she got an answer to an email, must have been through another email service as none of the emails are working through the game at all.

She said the response pointed out several problems with different services not working.

These services include,

 

​* New membership confirmations with passwords are not sending.

* Confirmation of renewals by 3dx (not bitmicro) are not sending.

* Customer support is not working

* Password request is not working

* Report system is not working.

* Confirmation info for forums sign up is also not sending.

 

However, all purchases for processing of membership and gold do go through.

You just don't receive any emails from BTM, just BitMicro.

The devs are well aware of the problem and are working to resolve it.

Also BitMicro is aware of the problem and are issuing refunds to any new member that has not been able to access the game.

 

Thanks Bree for the info.

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