Sage Stoner Posted July 26, 2017 Share Posted July 26, 2017 I thought that I had disabled the auto renewal option on BMT Micro, but apparently not because I got a bill yesterday for another year. So, I went to the BMT Micro website and cancelled that subscription no problem. Today, no big surprise when I can't log on to the game, so I go to the 3DX Website to buy a prepaid card. But I can't log onto the members area using my old password. So I use the Join Now link to buy a prepaid card, follow the instructions, log onto the Member's Site with the same email I always use and the new password, change my password, then log onto the game. And when I do, all my avis and all my xgold are gone!! I have sent an email directly to support, but I have yet to hear from them, so I am posting this here, wondering if anyone else every experienced this kind of screw up before. I texted a friend and she says that she can still see the profiles to my avis, so apparently the data is not lost yet. But it is very strange that I log on using the same email I have always used and my avis are gone. Link to comment Share on other sites More sharing options...
Gizmo Posted July 26, 2017 Share Posted July 26, 2017 Hey, you should contact support team http://3dxchat.com/support/ Link to comment Share on other sites More sharing options...
Sage Stoner Posted July 26, 2017 Author Share Posted July 26, 2017 Hey, you should contact support team http://3dxchat.com/support/ Hey I did contact support. Why are you answering me here instead of there? Link to comment Share on other sites More sharing options...
Sage Stoner Posted July 26, 2017 Author Share Posted July 26, 2017 I am happy to report that my account is back to normal and everything is just as it was. Thank you, Gizmo, for taking care of it. Gizmo and Deeborah 2 Link to comment Share on other sites More sharing options...
AHT Posted July 26, 2017 Share Posted July 26, 2017 Yay Mister! Or as PandaHThomas would say when you pull the string: "you are an ass, you are an ass". You know you love that cheap panda. Sage Stoner 1 Link to comment Share on other sites More sharing options...
FairyDust Posted July 26, 2017 Share Posted July 26, 2017 I see support here is still a huge joke. Before I left the game I sent support 3 emails within a month, this was about 6 months ago mind you. I asked them for help with removing my banners which for some reason I get error messages when I try telling me to, wait for it... "contact support" Now not only are my banners still there one of them has some kind of malware attached to it. gosh 3dx, get your shit together for goodness sakes PS. I don't have any kind of account with photobucket Oh hai to all my old friends out there. I hope you're all well Sage Stoner and Chilles 2 Link to comment Share on other sites More sharing options...
Chilles Posted July 26, 2017 Share Posted July 26, 2017 I see support here is still a huge joke. Before I left the game I sent support 3 emails within a month, this was about 6 months ago mind you. I asked them for help with removing my banners which for some reason I get error messages when I try telling me to, wait for it... "contact support" Now not only are my banners still there one of them has some kind of malware attached to it. gosh 3dx, get your shit together for goodness sakes PS. I don't have any kind of account with photobucket Oh hai to all my old friends out there. I hope you're all well Hey Fairy You get an error message if you try to edit your signature?Did you try to remove the whole signature with CTRL+ A -----> save? OliU and FairyDust 2 Link to comment Share on other sites More sharing options...
FairyDust Posted July 26, 2017 Share Posted July 26, 2017 Hi Achilles!!!!! <3 I didn't use CTRL A. I just did the reverse of what I did when I added them but I will try that now and thanks, old friend! Link to comment Share on other sites More sharing options...
FairyDust Posted July 26, 2017 Share Posted July 26, 2017 Hey Fairy You get an error message if you try to edit your signature?Did you try to remove the whole signature with CTRL+ A -----> save?Nope, it didn't work Achilles. I usually only got one error msg but after using CTRL A I got a bunch of them.... You may only use up to 1 images in your signature.You may only use up to 1 lines of text in your signature.This image is larger than the maximum allowed dimensions of 800 x 150. Link to comment Share on other sites More sharing options...
FairyDust Posted July 27, 2017 Share Posted July 27, 2017 Woohoo, they're gone... yippeeeee!!! OliU and Chilles 2 Link to comment Share on other sites More sharing options...
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