silasblack187 Posted May 30, 2017 Share Posted May 30, 2017 When I made my 3DX paid account I used the wrong email address by mistake. I've been trying to change it. According to the FAQ you can change your email address as long as you do it BEFORE creating an account in 3DX, and the FAQ has a form that lets you input the wrong email address, the correct email address, and your order ID. I've done this. The FAQ said it takes 24 hours for someone to do this on weekdays. So far it's been 5+ days without a response. I even created a troubleshooting ticket and nobody replied to that either. Therefore I am making a post on the forums to see if that helps. Link to comment Share on other sites More sharing options...
Brett Smith Posted May 30, 2017 Share Posted May 30, 2017 It might take some time. As far as I can tell there only a handful people who operates 3dx. My guess is only two, so it can take a while until they address your issue. Link to comment Share on other sites More sharing options...
Athena Starfire Posted May 30, 2017 Share Posted May 30, 2017 Don't worry if you miss paying your US$20 you will hear from them... Link to comment Share on other sites More sharing options...
silasblack187 Posted June 2, 2017 Author Share Posted June 2, 2017 Don't worry if you miss paying your US$20 you will hear from them...Well I ended up paying for a 1 year subscription but I hope someone gets back to me soon. Link to comment Share on other sites More sharing options...
FairyDust Posted June 2, 2017 Share Posted June 2, 2017 i msg'd support three times in two weeks over four months ago and I'm still waiting for their reply so good luck! silasblack187 and Briana 2 Link to comment Share on other sites More sharing options...
silasblack187 Posted June 7, 2017 Author Share Posted June 7, 2017 i msg'd support three times in two weeks over four months ago and I'm still waiting for their reply so good luck! Sigh. They really should improve their customer service since this is a great product, Obviously they're actively supporting the software since they added Rift support. Oh well I'm just going to go ahead and finish setting up my account with the wrong email address and then get this running with the Vive using Revive. Link to comment Share on other sites More sharing options...
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