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Trying to upload photos for days now...


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#1 JadeYi

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Posted 01 January 2017 - 07:07 PM

I've been having problem with uploading my profile pictures. I never had problem before with larger files, it used to upload them in seconds. The photos I'm trying to upload are only 200kb. Please fix it. Thank you.



#2 Akemi

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Posted 01 January 2017 - 08:50 PM

Usually the folder location is the problem. Try to save the pictures to desktop or directly to C:/ and upload from there.

 

Also the picture type can be a problem sometimes. Make sure to open it with paint or whatever and save the pics as JPEG Files.

 

If all fails. It's really your client and all you can do is reinstall the game :3


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#3 Guest_beccie_*

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Posted 01 January 2017 - 09:09 PM

Its something to do with the file extension - got to be .jpg instead or .jpeg for example.
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#4 Sage Stoner

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Posted 02 January 2017 - 03:26 AM

Check the file names. Be sure the file extension is lower case, not upper case.  

 

A file named "Pic.JPG"  will not upload.  But the same file renamed "Pic.jpg" will.


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#5 Kricky

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Posted 04 January 2017 - 01:42 PM

You can upload *.png files as well. If it's something from email, windows will mark it as read only. Read only files will hang with the ever rotating circle. Maybe that's it?

I always make a copy with Paint as Akemi suggests.


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