j.g4hotfun Posted October 26, 2016 Share Posted October 26, 2016 So I recently wanted to renew my subscription on an older account, but when I filled out the page during the purchase through the third party vendor I used the e-mail address I use when making online purchases instead of the e-mail I had previously signed up with. So instead of renewing my old account, it basically made me a new member, meaning I cannot access all of my old friends, and my old avatars. I really don't want to start from scratch. I've contacted customer support 3 times already with no response, and it has been over 2 weeks since my first request, and 5 days since my latest request, so I'm not being impatient. I'm afraid if it doesn't get resolved, I'll be saying my goodbyes to this game.... Link to comment Share on other sites More sharing options...
Shanti Posted October 26, 2016 Share Posted October 26, 2016 When you sub with a wrong email, it's possible to transfer the subscription onto the account with correct email. It has been done several times before. That being said, strange that support hasn't answered in this long. Have you contacted them from this link or from elsewhere (bottom of the page) ? Also make sure to provide all necessary details.Contact Support Team If that still doesnt get a response, you could try leaving a PM to either gizmo or Lisa, but contacting support should be enough. I hope you issue is fixed soon Link to comment Share on other sites More sharing options...
j.g4hotfun Posted October 26, 2016 Author Share Posted October 26, 2016 Yes I used that link and gave them both the email I signed up with originally and the new one, gave them the order ID everything, and still not even a reply. Link to comment Share on other sites More sharing options...
nettiii Posted October 28, 2016 Share Posted October 28, 2016 Hey,i have redeemed my prepaid code on the wrong email.. i used .com instaed of .deThe customer support isn't answering for about 5 days now. Please help me. Greetings Link to comment Share on other sites More sharing options...
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