That's typical Human, all Multiplayer games with social aspects will have this and there will never be a Drama Fix patch.
Yes although I haven't been in many multi player games I understand it would be something that every one of them would face.
Here though it seems to be made so much easier for people who want to create problems to do so, often without anyone knowing who that person is.
I wont get into all of that again in here but I will say something that hasn't been brought up for a while that I believe would help more than the devs seem to realize.
When people were asking for the pm from friends list before it was added, it was always mentioned and agreed by pretty much everyone that there would need to be a privacy feature included.
Something where a player could make it so they were invisible or show as busy type of thing, like a do not disturb.
It has also been asked for quite a few times since the pm from friends was added.
I am sure going on the responses to it when it has been brought up before that most would agree it is something that really needs to be added, but the devs just never seem to take notice of these things.
Every chat I know of has these features and does so for obvious reasons, there are simply times you just want to be able to chat with a person in private without having to worry about other people knowing you are there.
For a game where privacy is often brought up as to why things cannot be put in place you would think this will have been seen as being important.
I know you can simply just ignore any pms, but that is like continually not answering the phone when people know you are home.
What it does is if there is drama going on with people you know and you just want to go in and have some fun away from it, it has been made really hard to be able to do that.
There are several things like that in the game and it gets more and more frustrating to have to deal with what it produces in the game as time goes by and nothing is done about it, when some of them like the pm thing can be so easily fixed.