Xotic Posted July 23, 2015 Share Posted July 23, 2015 I just paid for a subscription and I did not receive anything but an email saying we can take up to two days to provide you with what you just paid for ? The website said instant access ? I'm a little upset I really want to jump in and check everything out. Link to comment Share on other sites More sharing options...
Guest marianaclarke Posted July 23, 2015 Share Posted July 23, 2015 Check your email, you should get a confirmation, Depending on what credit card you might have to call them directly and speak to them to push it through. Link to comment Share on other sites More sharing options...
Xotic Posted July 23, 2015 Author Share Posted July 23, 2015 Do you have contact information for them? Are they currently open? Pretty bummed Link to comment Share on other sites More sharing options...
chaostika Posted July 23, 2015 Share Posted July 23, 2015 hey xotic an welome to the forum n game, sometimes it can take a lill while, but shouldnt normaly take longer as 2 - 24h and id first check the company u made ur payment with and make sure your payment is and was succesfully transfered/received! if it was: BMT Microhttp://www.bmtmicro-info.com/ http://www.bmtmicro.com/contact-us and if ur payment has succeeded and the 48h should really be up, then first get in contact with: 3DXSupporthttp://3dxchat.com/support/http://sexgamedevil.com/contact.html good luck and dont look at it too long ^^ Briana, Ashbash, Gizmo and 1 other 4 Link to comment Share on other sites More sharing options...
Guest Skar Posted July 23, 2015 Share Posted July 23, 2015 You might want to check your spam folder in your email account just in case the email is there. Link to comment Share on other sites More sharing options...
Camden Posted July 23, 2015 Share Posted July 23, 2015 It could be the bank or if the addresses do not match. This happened to me at first. My CC company held the charge for validation so it took longer than anticipated. The problem was using a different address than the one on my card because I had moved. Link to comment Share on other sites More sharing options...
XxSasssy Posted January 22, 2016 Share Posted January 22, 2016 Hi ya, I bought a pre-paid account during the Xmas holidays. I was in the states at that time. I received the registration number but due to the Xmas holidays I decided to activate it when I returned home. Every-time I try to activate it it now says invalid email. Sure I admit the address is different but the email addresses are all valid and has never changed. BMT says I have to take it up with sexgamedevil3d, I have tried. I still have no response from them. I have tried Tech support , but no response. I have send Tech.support copies of my receipts. This is my last attempt. One mouth has gone by, could you help me...... Please........... Link to comment Share on other sites More sharing options...
Ashbash Posted January 22, 2016 Share Posted January 22, 2016 Hello there XxSasssy! Do not despair. If you have purchased a pre-paid card, and have not been able to redeem it yet. You are okay. The pre-paid cards never expire so your month is still there on your year subscription. So you will still be getting your full 1 year time. When you write in your pre-paid card number make sure it is copy and pasted and not have any spaces before or after. And that your email is 100% correct letter for letter, word for word. And the @website.something is correct. Also make sure you are registering it at the correct place. You need to register your account here. http://3dxchat.com/prepaid-account.html With your email of the correct account and then the prepaid card code you received in your receipt.Remember make sure it is correct letter for letter, number for number. Kind RegardsAsh XxSasssy 1 Link to comment Share on other sites More sharing options...
XxSasssy Posted January 22, 2016 Share Posted January 22, 2016 Thank you so much Ash you are a life safer. I can breath easier know. Link to comment Share on other sites More sharing options...
Ashbash Posted January 23, 2016 Share Posted January 23, 2016 Thank you so much Ash you are a life safer. I can breath easier know. Great, glad to hear it! Did you get it up and running? Link to comment Share on other sites More sharing options...
XxSasssy Posted January 23, 2016 Share Posted January 23, 2016 Sorry Ash still comes back to with a and error. Stating this " Invalid prepaid card code Link to comment Share on other sites More sharing options...
Ashbash Posted January 23, 2016 Share Posted January 23, 2016 Odd, did you use it already and have you checked their is no spaces before or after the code? Link to comment Share on other sites More sharing options...
XxSasssy Posted January 23, 2016 Share Posted January 23, 2016 Nope , just a simple copy and paste. and typed in my email address. Link to comment Share on other sites More sharing options...
Shanti Posted January 23, 2016 Share Posted January 23, 2016 Hmmm. I'm sorry, I don't mean to be insulting when asking this, but on your first message, you said "invalid email" and now it seems to be "invalid prepaid card code", so do you put the infos in the right slots ? I have just tested and when you type in a code that has already been redeemed, it also says "invalid prepaid card code", so are you certain it hasn't been used already ? Did you write to this email ? It's the one given on the mail we receive at purchase. Contact the developer at *** for technical support. Feel free to email us at orders@bmtmicro.com for inquiries related to an order you have placed. We also welcome your suggestions on how we may better serve you. My guess is, you might have activated the code on a wrong email, as it creates an account automatically on the email provided or renews subscription on an existing account email. I hope they have a way to trace which coupon was used on which email, that'd be the only solution for this I think, because if my guess is right, you can still get it, as they say : Sorry, but it's not possible to change the email for your account. You can only create a new account with a new email. If you placed an order with a wrong email then we can remove your wrong account and create/renew account with correct email. But the wrong account should not be used (no created characters on the account). So, I believe only the admins and support can help you figure this out :/ XxSasssy 1 Link to comment Share on other sites More sharing options...
Ashbash Posted January 23, 2016 Share Posted January 23, 2016 They do Shanti, you send a message to Support with the Order ID on the receipt you got sent and they trace it and can pass it over if it's been used. Link to comment Share on other sites More sharing options...
XxSasssy Posted January 23, 2016 Share Posted January 23, 2016 I'll set tight an wait for everyone. Thank you again Link to comment Share on other sites More sharing options...
XxSasssy Posted January 26, 2016 Share Posted January 26, 2016 I hope everything is well with the both of you Shanti and Ass. Just wondering if you have found out anything. I am waiting patiently waiting. DirkDig and Tory 2 Link to comment Share on other sites More sharing options...
Gizmo Posted January 27, 2016 Share Posted January 27, 2016 Hey XxSasssy, did you contact our support team http://3dxchat.com/support/ ? Link to comment Share on other sites More sharing options...
XxSasssy Posted January 27, 2016 Share Posted January 27, 2016 I have just refer back to my posts on this page. They have all the info I have given you.. Why can't a new registration number be issued to me? I will contact Customer support once again. Thank You Link to comment Share on other sites More sharing options...
Gizmo Posted January 28, 2016 Share Posted January 28, 2016 Hey! Don't worry they will help you as soon as possible. Thank you for your patience. Link to comment Share on other sites More sharing options...
XxSasssy Posted January 28, 2016 Share Posted January 28, 2016 Thank you Gizmo Link to comment Share on other sites More sharing options...
LesterFoxx Posted January 28, 2016 Share Posted January 28, 2016 Hello Tech. support, I think there is a problem when you try to add a new character.. Last night before I before I stopped playing here. I wanted to add a avatar. Misssexyblue. Well, the your accounting system took its 10,000 gold from my account I started to create her. I thought everything was ok. So I saved her came back on today. No Misssexyblue. My account was 10,000 less . Is there a limit on the number of avatars you can have, I have three already, Misssexyblue would have been my forth. Could you please explain what happened . Thank you Link to comment Share on other sites More sharing options...
XxSasssy Posted January 28, 2016 Share Posted January 28, 2016 Thank you so much. It's working . Shanti 1 Link to comment Share on other sites More sharing options...
Shanti Posted January 29, 2016 Share Posted January 29, 2016 Hello Tech. support, I think there is a problem when you try to add a new character.. Last night before I before I stopped playing here. I wanted to add a avatar. Misssexyblue. Well, the your accounting system took its 10,000 gold from my account I started to create her. I thought everything was ok. So I saved her came back on today. No Misssexyblue. My account was 10,000 less . Is there a limit on the number of avatars you can have, I have three already, Misssexyblue would have been my forth. Could you please explain what happened . Thank you The maximum number of avatars is 3 per account. It's currently impossible to create a 4th character when you already have 3, so I don't know how you managed to do so. Maybe it was a bug. The only option would be to contact support and explain the situation, maybe they will be able to refund the 10k xgolds. http://3dxchat.com/support/ Link to comment Share on other sites More sharing options...
LesterFoxx Posted January 29, 2016 Share Posted January 29, 2016 Thank you for your quick response. Ok this is how it happened. I got disconnect msg., it sent me back to the create new avatar screen. All of my existing avatars were gone. So, I tried to add a new one. There use to be a problem/bug that you could do this. That was fixed. But this new one takes your Xgold but you get nothing in return. So that bug is back. Thank you Link to comment Share on other sites More sharing options...
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