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#1 Xotic

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Posted 23 July 2015 - 10:35 AM

I just paid for a subscription and I did not receive anything but an email saying we can take up to two days to provide you with what you just paid for ? The website said instant access ? I'm a little upset I really want to jump in and check everything out.



#2 Guest_marianaclarke_*

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Posted 23 July 2015 - 10:50 AM

Check your email, you should get a confirmation,  Depending on what credit card you might have to call them directly and speak to them to push it through.



#3 Xotic

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Posted 23 July 2015 - 10:55 AM

Do you have contact information for them? Are they currently open? Pretty bummed



#4 chaostika

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Posted 23 July 2015 - 03:00 PM

hey xotic an welome to the forum n game,

 

sometimes it can take a lill while, but shouldnt normaly take longer as 2  - 24h and id first check the company u made ur payment with and make sure your payment is and was succesfully transfered/received! if it was:

 

BMT Micro

http://www.bmtmicro-info.com/

http://www.bmtmicro.com/contact-us

 

and if ur payment has succeeded and the 48h should really be up, then first get in contact with:

 

3DXSupport

http://3dxchat.com/support/

http://sexgamedevil.com/contact.html

 

 

good luck and dont look at it too long ^^

 

A-man-in-a-work-suit-look-007.jpg


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#5 Guest_Skar_*

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Posted 23 July 2015 - 07:03 PM

You might want to check your spam folder in your email account just in case the email is there. 



#6 Camden

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Posted 23 July 2015 - 08:47 PM

It could be the bank or if the addresses do not match. This happened to me at first. My CC company held the charge for validation so it took longer than anticipated. The problem was using a different address than the one on my card because I had moved.

#7 XxSasssy

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Posted 22 January 2016 - 04:10 PM

Hi ya, I bought a pre-paid account during the Xmas holidays.  I was in the states at that time.  I received the registration number but due to the Xmas holidays I decided to activate it when I returned home.  Every-time I try to activate it it now says invalid email.   Sure I admit the address is different but the email addresses are all valid and has never changed.   BMT says I have to take it up with sexgamedevil3d,  I have tried.  I still have no response from them.  I have tried Tech support , but no response.  I have send Tech.support copies of my receipts.  This is my last attempt.  One mouth has gone by, could you help me...... Please...........



#8 Ashbash

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Posted 22 January 2016 - 04:51 PM

Hello there XxSasssy!

Do not despair. If you have purchased a pre-paid card, and have not been able to redeem it yet. You are okay. The pre-paid cards never expire so your month is still there on your year subscription. So you will still be getting your full 1 year time.

When you write in your pre-paid card number make sure it is copy and pasted and not have any spaces before or after.

And that your email is 100% correct letter for letter, word for word. And the @website.something is correct.

Also make sure you are registering it at the correct place. You need to register your account here. http://3dxchat.com/p...id-account.html

With your email of the correct account and then the prepaid card code you received in your receipt.
Remember make sure it is correct letter for letter, number for number.

Kind Regards
Ash
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#9 XxSasssy

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Posted 22 January 2016 - 07:39 PM

:) Thank you so much Ash you are a life safer.  I can breath easier know.    :) 

 

 



#10 Ashbash

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Posted 23 January 2016 - 02:01 AM

:) Thank you so much Ash you are a life safer.  I can breath easier know.    :) 


Great, glad to hear it! Did you get it up and running?

#11 XxSasssy

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Posted 23 January 2016 - 05:48 PM

:(  Sorry Ash still comes back to with a and error.   Stating  this " Invalid prepaid card code 

:(  :(


#12 Ashbash

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Posted 23 January 2016 - 09:08 PM

Odd, did you use it already and have you checked their is no spaces before or after the code?

#13 XxSasssy

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Posted 23 January 2016 - 09:30 PM

Nope , just a simple copy and paste.  and typed in my email address. 



#14 Shanti

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Posted 23 January 2016 - 09:44 PM

Hmmm.

 

I'm sorry, I don't mean to be insulting when asking this, but on your first message, you said "invalid email" and now it seems to be "invalid prepaid card code", so do you put the infos in the right slots ?

 

I have just tested and when you type in a code that has already been redeemed, it also says "invalid prepaid card code", so are you certain it hasn't been used already ?

 

Did you write to this email ? 

It's the one given on the mail we receive at purchase.

 

Contact the developer at *** for technical support. Feel free to email us at orders@bmtmicro.com for inquiries related to an order you have placed. We also welcome your suggestions on how we may better serve you.

 

 

My guess is, you might have activated the code on a wrong email, as it creates an account automatically on the email provided or renews subscription on an existing account email.

 

I hope they have a way to trace which coupon was used on which email, that'd be the only solution for this I think, because if my guess is right, you can still get it, as they say :

 

Sorry, but it's not possible to change the email for your account. You can only create a new account with a new email.

 

If you placed an order with a wrong email then we can remove your wrong account and create/renew account with correct email. But the wrong account should not be used (no created characters on the account).

 

So, I believe only the admins and support can help you figure this out :/


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#15 Ashbash

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Posted 23 January 2016 - 09:59 PM

They do Shanti, you send a message to Support with the Order ID on the receipt you got sent and they trace it and can pass it over if it's been used.

#16 XxSasssy

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Posted 23 January 2016 - 10:03 PM

I'll set tight an wait for everyone.   Thank you again



#17 XxSasssy

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Posted 26 January 2016 - 08:12 PM

I hope everything is well with the both of you Shanti and Ass.  Just wondering if you have found out anything.   I am waiting patiently waiting. 


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#18 gizmo

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Posted 27 January 2016 - 02:58 AM

Hey XxSasssy, did you contact our support team http://3dxchat.com/support/ ?



#19 XxSasssy

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Posted 27 January 2016 - 03:38 PM

I have just refer back to my posts on this page.  They have all the info I have given you..  Why can't a new registration number be issued to me?   I will contact Customer support once again.

 

Thank You 



#20 gizmo

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Posted 28 January 2016 - 03:14 PM

Hey! Don't worry they will help you as soon as possible. Thank you for your patience.




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