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Technical Support - FAQ


Gizmo

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The game fails to run/update OR 'Map' button is disabled, how can I fix it?

 

1) Run the game (and patcher) as administrator but first add the game (and patcher) to an exception list of your firewall OR antivirus.
2) Try to turn off firewall and antivirus software. Because it can block the game.

3) Make sure that your ISP, router and firewall don't block following ports: 8124, 81 (TCP protocol)

4) You can configure your network settings to use Google Public DNS. It's not so hard to do.
See how to do it here Google article or YouTube video

 

Safety proved: 100% Clean site (checked with 62 antivirus programs) VirusTotal Report

 

I have a graphics groblem OR the game is crashing

 

1) Install the latest version of DirectX

 

2) Make sure you have installed and are running the latest video card drivers:

For NVIDIA
For AMD

If you have older you should update it.

 

3) Install Microsoft Visual C++ 2010 Redistributable Package

 

4) Make sure you restart your computer after installing new drivers before you play the game again.
If issues persist, please contact support

 

How can I play on MAC?

 

3DXChat is designed for Windows PC only, but a lot of users are playing on MAC.
You can use PlayOnMac software to run Win apps on MAC. Learn more

 

FORUM: How do I put someone on ignore?

 

Click on your profile tab at the top right and you should see 'Manage Ignore Prefs' at the bottom.

 

(more questions are coming soon)

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  • 1 month later...

I seem to be stuck in tutorial mode.

At the character screen the button for map is grayed out even when the bubble to go to the club is hovering over it.

 

If I go to the home screen I get stuck at the rotating popup, it doesn't seem to register that I do rotate objects.

 

Anyone experienced something similar?

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I seem to be stuck in tutorial mode.

At the character screen the button for map is grayed out even when the bubble to go to the club is hovering over it.

 

If I go to the home screen I get stuck at the rotating popup, it doesn't seem to register that I do rotate objects.

 

Anyone experienced something similar?

It happened to me when i started the game . When you turn the object in the turorial , make it turn more than one full rotation in one way then in the other way ( ex : one full turn to the right then a full turn to the left ) and it should end the tutorial . 

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Alright, I'll give this a shot.  I've had this issue for 5 months.  I've brought it up in WC and I've tried everything I can think of and others can think of to resolve it with no luck.

 

There are two things and they are related:  I cannot hear the streamed music in the game, regardless of whether its Sky.fm or piped in from DJs.  I also cannot see the gear in the corner to access the setup menu to adjust graphics and sound settings.  This only seems to effect me at home (at least I think so, I haven't checked lately).  When I logged at work it seemed to work fine (I get both the streamed music and the setup menu).  

 

I can hear the sound effects in the game and graphic/volume settings I had set appear to stay in place.  That said, the "Full Screen" setting goes into effect every time I log in at work and this is the most annoying.  I cannot shut it off without being able to access that menu.

 

I have tried adjusting my firewall and network settings.  Changing my router did not effect it.  The one time I was able to make it work, was when I created a new User login for Windows.  It worked briefly (a few hours maybe) and then stopped.

 

Does anyone (especially devs) know if there are ports the game uses, issues with certain DNS servers, other options I can play with?

 

Like I said, I've tried a lot of things and I fairly tech savvy, but I'll take and try all suggestions.  Thanks everyone in advance for your help!

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Alright, I'll give this a shot.  I've had this issue for 5 months.  I've brought it up in WC and I've tried everything I can think of and others can think of to resolve it with no luck.

 

There are two things and they are related:  I cannot hear the streamed music in the game, regardless of whether its Sky.fm or piped in from DJs.  I also cannot see the gear in the corner to access the setup menu to adjust graphics and sound settings.  This only seems to effect me at home (at least I think so, I haven't checked lately).  When I logged at work it seemed to work fine (I get both the streamed music and the setup menu).  

 

I can hear the sound effects in the game and graphic/volume settings I had set appear to stay in place.  That said, the "Full Screen" setting goes into effect every time I log in at work and this is the most annoying.  I cannot shut it off without being able to access that menu.

 

I have tried adjusting my firewall and network settings.  Changing my router did not effect it.  The one time I was able to make it work, was when I created a new User login for Windows.  It worked briefly (a few hours maybe) and then stopped.

 

Does anyone (especially devs) know if there are ports the game uses, issues with certain DNS servers, other options I can play with?

 

Like I said, I've tried a lot of things and I fairly tech savvy, but I'll take and try all suggestions.  Thanks everyone in advance for your help!

Please.....someone......  :wacko:

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Guest Suikazura

I am not sure where "bug" reports are supposed to go so I will post it here. Please move this post if it doesn't belong here.

 

I am having issues with what I have heard call the "Dipped in Ink" bug. I bring a friend to my home, either one of mine, or go to theirs and they appear as if someone dipped them in black ink. The strangest part is that this only seems to affect 1 of my friends. Others seem to not be affected. Last night this happened several times in a row with the last one happening when we left the home and returned to the beach, she was still all black.

 

I have tried restarting the game, with no effect.

 

I am planning on seeing if a full restart of the computer will at least temporarily correct this.

I am planning on changing my video drivers, will update if that works. I am using the most current drivers but have heard that some older cards have issues with them.

 

It is mostly the fact that this is affecting just one person, and not others, that is so strange.

 

Thank you.

 

Update: I tried changing the video drivers to the "last official" for the card, didn't work. Re-installed the latest drivers, didn't work. Restart game and computer before going into home, didn't work. Looked for cache to delete, but couldn't find one.

 

Have done a full uninstall and searched for, and removed, all related files. My friend isn't currently online to test this.

Edited by Suikazura
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Please.....someone......  :wacko:

 

Nick 

 

Have you tried to delete the register key for the game after it been unsinstalled ?

 

http://3dxchat.com/forum/index.php?/topic/270-graphic-and-audio-bug-since-sunday-3-30-14/

 

Look at the procedure Meriyen is suggesting. it should fix the wheel problem. 

But I am in no way responsible for any damage you might cause to your operating system. 

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Nick 

 

Have you tried to delete the register key for the game after it been unsinstalled ?

 

http://3dxchat.com/forum/index.php?/topic/270-graphic-and-audio-bug-since-sunday-3-30-14/

 

Look at the procedure Meriyen is suggesting. it should fix the wheel problem. 

But I am in no way responsible for any damage you might cause to your operating system. 

This worked Skar! Thank you!!

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Guest Suikazura

I think my face looks the same but my eyes seem to look narrower than they were. Guess the new sky is too bright for her.

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Well no, you're not the only ones to notice..

 

 

I have two main characters which i love and this new Patch didn't bring any improvement (in my opinion) to the looks of the avatars, I wish they can be changed.. PLEASE!

 

Here are some examples of the Old and New...

 

 

  • Venom

                              Old                                                                        New

 

2gsixdz.jpg

 

 

 

 

  • Bella

 

                              Old                                                     New

 

5lqyck.jpg

 

 

 

:wacko:

 

 

 

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I've been experiencing another annoying bug since the last patch: the ALL-WHITE-YACHT BUG. *sobs*

 

Basically, I can't see anything, except the controls and people's names. Sometimes, if I'm lucky, i'll see some yellow-ish contours of furniture. Nothing else. All other locations look fine. The Yacht looks all white no matter the visuals quality I choose (I usually play on Low all the time anyway).

 

Proof:

 

2m49jco.jpg

 

opttg7.jpg

 

 

What I tried so far (and nothing worked):

 

- restarting the client

- restarting my computer

- reinstalling the client

- reinstalling the client after deleting the 3DXchat folder in my Registry Editor

 

Any ideas? *bites her lower lip, hoping someone will help her out*

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In the Registry Editor, use the search function to make sure you find and delete not just the 3DX folder but all extraneous individual references to 3DX. There might not be any, but use search to make sure. HTH

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